Job description:

Role Summary

Our client is seeking a Technical Support Specialist to provide technical assistance to customers, partners, and internal stakeholders. The successful candidate will be responsible for diagnosing and resolving hardware and software issues, supporting product implementation, delivering technical training, and ensuring a high level of customer satisfaction.

This role is ideal for a technology-oriented professional with strong troubleshooting abilities, excellent communication skills, and the ability to thrive in a fast-paced and evolving environment.

Key Responsibilities

• Provide technical support to customers, partners, sales representatives, and internal teams via phone, email, and chat.
• Diagnose and resolve hardware, software, connectivity, installation, and configuration issues.
• Provide technical expertise on database setup, user management, reporting, platform configuration, and system navigation.
• Troubleshoot device-related issues, network communications, and software applications.
• Coordinate product return, replacement, and exchange processes with internal departments.
• Develop and deliver product and technical training to customers, partners, and resellers.
• Investigate and resolve customer complaints efficiently and professionally.
• Escalate critical or recurring technical issues to management when required.
• Maintain the confidentiality and security of customer data and information.
• Collaborate with internal teams to support strategic business initiatives.
• Stay up to date with product enhancements, industry trends, and emerging technologies.

Candidate Profile
The ideal candidate is a customer-focused technical professional with strong analytical and problem-solving skills. They possess excellent communication abilities in both English and French and can effectively explain technical concepts to a variety of audiences. The successful candidate is highly organized, adaptable, and capable of managing multiple priorities simultaneously.

Experience

• 1-3 years of experience in technical support, customer support, helpdesk, service desk, or a similar troubleshooting role.
• Experience diagnosing and resolving hardware and software issues.

Language Requirements

• Professional proficiency in English (written and spoken).
• Professional proficiency in French (written and spoken).
• Ability to communicate technical information clearly to customers and stakeholders.

Technical Skills

• Technical troubleshooting and problem-solving.
• Knowledge of SQL, Python, C#, JavaScript, or similar programming languages.
• Familiarity with data warehousing and analytics platforms.
• Advanced Microsoft Excel skills, including pivot tables and reporting.
• Proficiency with Google Workspace (Sheets, Docs, Slides, and related applications).
• Understanding of databases, system configuration, and network communications.

Soft Skills

• Strong customer service orientation.
• Excellent analytical and critical-thinking abilities.
• Effective communication and interpersonal skills.
• Strong organizational and multitasking capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Team-oriented and collaborative mindset.
• Adaptability and willingness to learn new technologies.

Qualifications:

Requirements Education

• Diploma or Degree in Computer Science, Engineering, Information Technology, or a related technical discipline.

Why is This a Great Opportunity:

Benefits & Perks
Flex working arrangements
Home office reimbursement programme
Electric vehicle purchase incentive programme
Medical benefits for you and your family members
Online learning and networking opportunities
Subsidised fitness membership
Co-pay tuition reimbursement

Salary Type : Annual Salary

Salary Min : $ 0

Salary Max : $ 0

Currency Type : USD