Job description:

Role Summary

Our client is seeking a Technical Support Specialist to provide technical assistance to customers, partners, and internal stakeholders by diagnosing and resolving hardware and software-related issues. The successful candidate will play a key role in supporting product implementation, troubleshooting technical challenges, delivering training, and ensuring a high level of customer satisfaction.

This role is ideal for a technology-driven professional who enjoys problem-solving, customer interaction, and working in a dynamic, fast-paced environment.

Key Responsibilities

• Provide technical support to customers, partners, sales representatives, and internal teams via phone, email, and chat.
• Diagnose and resolve hardware, software, connectivity, installation, and configuration issues.
• Provide technical expertise on database setup, user management, reporting, system configuration, and platform navigation.
• Troubleshoot device-related issues, network communications, and software applications.
• Coordinate product return, replacement, and exchange processes with internal departments.
• Develop and deliver product and technical training to customers, partners, and resellers.
• Investigate and resolve customer complaints effectively and professionally.
• Escalate critical or recurring technical issues to management when necessary.
• Ensure the confidentiality and security of customer data and information.
• Support strategic business initiatives and collaborate with cross-functional teams.
• Maintain up-to-date knowledge of technologies, products, and industry developments.

Candidate Profile

The ideal candidate is a customer-focused technical professional with strong troubleshooting capabilities, excellent communication skills, and the ability to manage multiple priorities. They are comfortable explaining technical concepts to both technical and non-technical audiences and thrive in a collaborative environment.

Experience

• 1-3 years of experience in technical support, customer support, helpdesk, service desk, or a similar troubleshooting role.
• Experience diagnosing and resolving technical hardware and software issues.
• Experience within a technical, engineering, or technology-focused environment is considered an asset.

Language Requirements

• Fluent Italian (written and spoken).
• Fluent English (written and spoken).

Technical Skills

• Technical troubleshooting and problem-solving.
• Database setup and management.
• User management and reporting.
• System and platform configuration.
• Advanced Microsoft Excel skills, including pivot tables and reporting.
• Proficiency in Google Workspace (Sheets, Docs, Slides).
• Understanding of hardware, software, connectivity, and network-related issues.

Soft Skills

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Analytical and critical-thinking abilities.
• Strong organizational and multitasking skills.
• Ability to manage multiple projects and competing priorities.
• Team-oriented mindset with strong collaboration skills.
• Adaptability and willingness to learn new technologies.

Qualifications:

Requirements Education

• Diploma or Degree in Computer Science, Engineering, Information Technology, or a related field is advantageous.

Why is This a Great Opportunity:

Benefits & Perks
Flex working arrangements
Home office reimbursement programme
Electric vehicle purchase incentive programme
Medical benefits for you and your family members
Online learning and networking opportunities
Subsidised fitness membership
Co-pay tuition reimbursement

Salary Type : Annual Salary

Salary Min : $ 0

Salary Max : $ 0

Currency Type : USD